Hello! Welcome and Thank you for visiting my video blog!
I am Daniel Ramalho, an IT professional with years of experience in IT Service Management, Projects and IT Operations.
I have a solid and rich background in Information Technology. With over fifteen years working worldwide in IT Service Management, he has acquired strong managerial and organizational skills, along with a diverse set of technical skills that make me a high performer in a mixed of complex technologies, platforms and scenarios.
I have an MBA in Information Technology from the University of Leicester and he is an ITIL v3 Expert (also reviewer for the official ITIL government body).
I am British and Brazilian and I speak English, Portuguese and Spanish. Recently I have written the book: What are the operational challenges Brazilian IT Service Managers face?: The truth behind IT Service Management in Brazil (Available at Amazon)