I am Daniel Ramalho. I have an university degree in Computer Data Processing from Sao Paulo State University (Brazil) and an MBA in Information Technology from the University of Leicester (UK).
I was one of the reviewers for the official ITIL books globally and I have made several appearances in blogs and forums, including the biggest business magazine in Brazil (Exame).
I have worked in different continents in the technology sector and I have over 20 years of practical experience at executive and managerial level.
I am also a published book author on IT service and new technologies. I have a YouTube channel with some free educational videos in English, Portuguese and Spanish. I am follower of digital platforms,cloud, open source, disruptive technologies and entrepreneurship.
My books: See my Amazon Author Page
Thank you, Dan